Windows 10 "Creators" Update causing ManuSoft problems

Wed, 07 Jun 2017 02:29:00 GMT

A lot of users have experienced problems after Windows 10 has automatically updated itself to the latest version, also known as the "Creators" update. The first problem is that reports will no longer display at all, and the second is that the "Date Picker" controls (the Date fields with a arrow button drop-down that displays a calendar) will not appear correctly on screen, though they do still work.

The first problem, that of reports not printing any more, is easily fixed by going into the Apps list in Control Panel, locating the entry for "ManuSoft V7", clicking the "Modify" button that should appear, and the selecting the "Repair" option in the ManuSoft setup program. After the repair is complete reports will work once again, but you may also have some extra redundant icons on your desktop that you should delete.

If you have trouble running the Repair through control panel you can also just run the ManuSoft Setup program again from your CD or from the Support folder on your server. The same "Repair" option should appear when it is run this way. (Users with low permissions may need to go as far as the extra step of copying the ManuSoft Setup CD image to their local hard drive and running it from there.)

The second problem, that of the "Date Picker" control not displaying properly, is more problematic. This is a problem known to Microsoft and another Windows update is apparently planned for some time in June to fix this properly. (See this link for some details - a Microsoft employee mentions the forthcoming update part way down.)

In the mean time, if you are desperate to improve the display slightly in at least some parts of ManuSoft (and remember, the control is still working despite not displaying properly, so you can always check the date that should be displayed by clicking on the drop-down arrow) then a possible partial fix is to place the following "mfc42.dll" file in your ManuSoft program folder:

https://www.dropbox.com/s/6k15adju03i9kwa/Date%20Fix%20mfc42%20v6.0.9782.0.zip?dl=0

With this file in place, once you restart ManuSoft you should see at least some improvement in the display, though the year is still cropped so the century is not fully visible.

If we find a better fix, or if Microsoft release a proper patch for this problem we will update the site accordingly.

Christmas Office Hours 2016

Wed, 30 Nov 2016 22:00:00 GMT

The ManuSoft office will be closed from 5:00pm, Wednesday 21st December 2016 until 9:00am, Monday 16th January 2017.

An answering machine will take messages on the office phone number and will be checked as regularly as possible. Staff will try to be available on their mobiles and e-mails will also be regularly checked, but of course response times may be longer than usual.

Manufacturing Software would like to wish all our clients a safe and happy holidays and we look forward to speaking with you all in the new year.

Christmas Office Hours 2015

Mon, 30 Nov 2015 22:00:00 GMT

The ManuSoft office will be closed from 5:00pm, Friday 18th December 2015 until 9:00am, Monday 4th January 2016.

An answering machine will take messages on the office phone number and will be checked as regularly as possible. Staff will try to be available on their mobiles and e-mails will also be regularly checked, but of course response times may be longer than usual.

Manufacturing Software would like to wish all our clients a safe and happy holidays and we look forward to speaking with you all in the new year.

Christmas Office Hours 2014

Sun, 30 Nov 2014 22:00:00 GMT

The ManuSoft office will be closed from 5:00pm, Friday 19th December 2014 until 9:00am, Monday 5th January 2015.

An answering machine will take messages on the office phone number and will be checked as regularly as possible. Staff will try to be available on their mobiles and e-mails will also be regularly checked, but of course response times may be longer than usual.

Manufacturing Software would like to wish all our clients a safe and happy holidays and we look forward to speaking with you all in the new year.

Christmas Office Hours 2013

Sat, 30 Nov 2013 22:00:00 GMT

The ManuSoft office will be closed from 5:00pm, Friday 20th December 2013 until 9:00am, Monday 6th January 2014.

An answering machine will take messages on the office phone number and will be checked as regularly as possible. Staff will try to be available on their mobiles and e-mails will also be regularly checked, but of course response times may be longer than usual.

Manufacturing Software would like to wish all our clients a safe and happy holidays and we look forward to speaking with you all in the new year.

Announcing Our New Customer Service and Help Desk Platform

Mon, 19 Sep 2011 08:00:00 GMT

We are pleased to announce our new customer service and help desk platform.

In order to deliver faster response times to support requests you will now be able to submit tickets through this web site or by emailing "support@manusoft.net.au". Your request will then be forwarded to the first available support representitive and you will be issued a ticket reference number to allow easy follow up on requests.

Once logged into the platform you will also be able to access additional content such as:

ManuSoft Program and Report updates
Sample Crystal Reports for use in the MDBC Reporting menu
ManuSoft Installation and Upgrade CDs
Other ManuSoft programs